Support

We reply within 2 working days.

Email us at support@ludobloom.app. Please include your Player ID (tap your avatar in the game to see it), your device model and what happened.

Frequently asked questions

I bought coins or gems but did not get them

Close and reopen the game: purchases are checked again on start. If they still do not appear, tap Shop → Restore purchases, then email us with your receipt from Apple or Google.

How do I keep my progress on a new phone?

On your old phone tap Settings → Account and log in with Apple, Google or Facebook. On the new phone choose Login with the same account. Guest progress cannot be moved without logging in first.

How do I play with friends?

Tap Private Table, choose the number of players and share the code. Your friends tap Join with code and enter it.

Are the dice fair?

Yes. Our server commits to a secret seed before the match and reveals it at the end, so every roll in the match can be checked. Computer players have a robot badge.

How do I turn off personalised ads or notifications?

Settings → Privacy for ads; Settings → Notifications, or your device settings, for notifications.

How do I report a player?

Tap their avatar in the match and choose Report, or email us their name and the time of the match.

How do I delete my account?

See Delete your account.